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imagePrivacy Policy

Effective Date: 11th November 2023Last Updated: 1st October, 2025

This Privacy Policy describes how Netapps Technologies Limited and its affiliates - Netapps Marketplace Limited, Netapps Aggregators Limited, Netapps Microfinance Bank Limited, and Netapps Africloud Limited (collectively referred to as “Netapps,” “we,” “our,” or “us”) - collect, use, store, share, and protect your personal information when you access or use Netapps Products and Services. By using Netapps Products and Services, you consent to this Policy and our Terms of Use.

    1. DEFINITIONS & INTERPRETATION

    All capitalized terms in this Policy have the same meaning as in the Terms of Use, unless otherwise stated.

    2. SCOPE & APPLICATION

    This Policy applies to all users of Netapps Products and Services, including individuals, merchants, institutions, and partners, across web, mobile, APIs, and third-party integrations.

    3. INFORMATION WE COLLECT

    We may collect the following categories of information:

    • bulletPersonal Information: Name, date of birth, gender, email, mobile number, physical address, bank details, BVN/NIN, drivers license, passport, voters card, photo, facial recognition data and biometric information (where applicable).
    • bulletTransactional Information: Payment history, transfers, bill payments, wallet usage.
    • bulletFinancial Data: Bank account details, card information, wallet balance, transaction history.
    • bulletUsage Data: App activity, game participation (e.g., Fast Fingers, Leaderboard), purchase history, referral activity.
    • bulletDevice & Technical Information: IP address, device identifiers, browser type, cookies.
    • bulletCookies & Tracking Data: Online identifiers, preferences, browsing history.
    • bulletLocation Data: Real-time geolocation from your device (with your consent).
    • bulletUser Content: Photos, videos, or messages submitted on Netapps platforms.
    • bulletPromotional Participation Data: Entries and performance in games, leaderboards, and referral programs.
    • bulletOther Data: Any data you voluntarily provide (e.g., via customer support, surveys, promotions).

    4. HOW WE USE YOUR INFORMATION

    We use your information to:

    1. Provide, operate, and improve Netapps Products and Services.
    2. Facilitate secure payments, account management, and transactions.
    3. Verify identity, detect, investigate, and prevent fraud, security breaches, or illegal activity.
    4. Comply with legal and regulatory obligations.
    5. Facilitate customer support, dispute resolution, and technical assistance.
    6. Personalize user experience, recommendations, and improve our Services.
    7. Send service updates, alerts, and promotional offers (with your consent).
    8. Produce analytics, business intelligence, and compliance reporting.
    9. Conduct marketing, advertising, and promotions, including using participant data from Fast Finger Games, Leaderboards, and referral programs across Netapps official channels (Facebook, Instagram, X, YouTube, LinkedIn, WhatsApp, TikTok). Where required, we will obtain your consent before using your data for marketing. You may opt out anytime by adjusting your preferences in the app or contacting us directly.
    10. Share promotional campaigns, offers, or service updates tailored to your usage.
    11. Publish user testimonials, feedback, or winner videos, where explicit consent has been obtained.

    5. SHARING & DISCLOSURE

    We may share your information with:

    • bulletAffiliates & Partners within the Netapps ecosystem.
    • bulletRegulators & Authorities where legally required.
    • bulletThird-Party Service Providers who support our operations (e.g., payment processors, cloud hosting).
    • bulletWith your consent, for promotional or commercial partnerships.

    6. DATA RETENTION

    We retain your information only as long as necessary for the purposes outlined in this Policy, or as required by law.

    7. DATA SECURITY

    We implement bank-grade security measures including encryption, firewalls, tokenization, and secure access controls to protect your data. However, no method of transmission is 100% secure, and you use our services at your own risk.

    8. INTERNATIONAL TRANSFERS

    Your data may be stored or processed outside Nigeria (e.g., on secure cloud servers). Where cross-border transfers occur, we ensure adequate safeguards are in place such as:

    • bulletStandard contractual clauses.
    • bulletEncryption of data in transit and at rest.
    • bulletCompliance with NDPR and GDPR transfer rules.

    9. COOKIES & TRACKING

    We may use cookies, SDKs, and similar technologies to remember your preferences, enable login sessions, improve user experience, analyze trends, and deliver targeted content. You may control cookie preferences via your browser settings.

    10. USER RIGHTS

    Subject to applicable law (e.g., NDPR, GDPR), you have the following rights regarding your data:

    • bulletAccess to personal data we hold about you.
    • bulletRectification of inaccurate or incomplete data.
    • bulletErasure of data (right to be forgotten), subject to regulatory requirements.
    • bulletRestriction or objection to processing.
    • bulletPortability of your data in machine-readable format.
    • bulletWithdrawal of consent at any time (for marketing or optional features).
    • bulletYou have the right to opt out of marketing communications or promotional use of your data (including Fast Fingers or Leaderboard highlights). You may withdraw consent by contacting us at privacy@netapps.com.ng or adjusting your app preferences.
    • bulletTo exercise these rights, contact us.

    11. THIRD-PARTY SERVICES

    Netapps Products and Services may link to third-party websites or integrate with external providers. This Policy does not govern third-party practices.

    12. RELATIONSHIP WITH TERMS OF USE

    This Policy is incorporated into and must be read together with our Terms of Use.

    13. SECURITY MEASURES

    We adopt industry-standard safeguards:

    • bulletData encryption (AES-256, TLS 1.3).
    • bulletMulti-factor authentication (MFA).
    • bulletRole-based access control.
    • bulletRegular penetration testing and audits.
    • bulletCompliance with ISO 27001, PCI DSS, and NDPR.

    14. CHILDREN'S PRIVACY

    Our Services are not intended for children under 18. If we discover that we have collected personal data from a minor without parental consent, we will delete it immediately.

    15. AUTOMATED DECISION-MAKING

    Certain processes (fraud detection, credit risk scoring) may be automated. Users have the right to request human intervention, contest decisions, or obtain an explanation of such decisions.

    16. BREACH NOTIFICATION

    In the event of a personal data breach that risks your rights, we will:

    • bulletNotify regulators (e.g., NDPC) within 72 hours.
    • bulletInform affected users promptly.
    • bulletProvide guidance on protective measures.

    17. CHANGES TO THIS POLICY

    We may update this Privacy Policy from time to time. Updates will be posted on our platforms, and continued use of our services constitutes acceptance of the revised policy.

    CONTACT & DATA PROTECTION OFFICER (DPO)

    If you have questions or complaints about this Privacy Policy, contact:
    Data Protection Officer (DPO)
    Netapps Technologies Limited
    Email: privacy@netapps.com.ng
    Phone: [+234-906 567 8575]
    Address: 4 Kenema Close, OA Sakono Street, OA Ademola-Adetokunbo Crescent, Wuse 2, F.C.T - Abuja, Nigeria.

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